Privacy Policy

Renewable Energy for a Sustainable World.

1. Company Information

Company:

The Solar Power Café (Pty) Ltd

Director:

M Lingham

Telephone Number:

+27 61 414 1954

E-mail Address:

legal@thesolarpowercafe.co.za

Website:

www.thesolarpowercafe.co.za

Physical Address

33 Ballyclare Drive, Cedarwood House Ballywoods Office Park, Bryanston,2191

2. Definitions

Policy

Shall mean the Website Privacy Policy.

Company

Shall mean The Solar Power Café as stipulated under clause 1 of this Policy.

Information Officer

Shall mean the person registered as the information officer by the company as stipulated under clause 1 of this Policy.

POPIA

Shall mean the Protection of Personal Information Act 4 of 2013.

Personal Information

Shall mean all information which may be considered to be personal in nature or information about an identifiable natural and / or existing juristic person (where applicable) in terms of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), the Consumer Protection Act 68 of 2008 ("CPA") and the Protection of Personal Information Act 4 of 2013 (“POPIA”).

User, you, your or yourself

Shall refer to any person who makes use of the Website for any purposes whatsoever, whether or not such use is free of charge or paid for.

3. Commitment to your privacy

  • Welcome to the Website, owned and operated by the Company.
  • The Company is committed to protecting the privacy of the user of the Website.
  • The Company values the trust of its subscribers and all others who work with it, and the Company recognises that maintaining your trust requires transparency and accountability in how the Company handles your Personal Information.
  • This Policy is incorporated into and is subject to the Company’ standard terms and conditions and the general terms relating to the use of the Website.
  • In performing the Company’s services in the ordinary course of business, the Company may collect, use, store and disclose Personal Information.
  • Anyone from whom the Company collects such information can expect that it will be appropriately and lawfully protected and that any use of or other dealing with this information is subject to consent, where this is required by law. This is in line with the general privacy practices of the Company.
  • This Policy sets out how the Company collects, stores, uses, discloses, and safeguards the Personal Information it processes in the course of its business.

4. What personal information does the company collect & why?

4.1. The Company may collect Personal Information in conducting its ordinary business operations, including through the use of its Website.
4.2. The Company will collect and store personal information and continue to communicate with data subjects under the following circumstances though this list is not exhaustive:
  • When users contact us with queries or requests pertaining to our products or services.
  • In the event of applications for employment by submitting resumes to the company.
  • When processing invoices or financial information.
  • To process and retain employment status of employees.
4.3. In processing such Personal Information, the Company at all times ensures that it complies with the provisions of POPIA, and such Personal Information is used for legitimate business purposes.

5. Obtaining consent

The Company does not, except where otherwise permitted by law, collect, store, use or disclose your Personal Information without your consent.

6. Use & disclosure of personal information

  • When users contact us with queries or requests pertaining to our products or services.
  • The Company operates its Website, and conducts its business in general, in accordance with South African legislation. The Company considers it imperative to protect the privacy interests of data subjects.

7. retention of personal information

All Personal Information retained on the Company’s database, including such information obtained through the use of the Website, is in accordance with the retention provisions set out in the applicable laws and regulations of South Africa, including those set out in POPIA.

8. your rights in relation to your personal information

8.1. You have the right to contact the Company at any time to ask the Company to:
8.2. You have the right to contact the Company at any time to ask the Company to:
  • Confirm that it holds your Personal Information (at no charge);
  • Provide you access to any records containing your Personal Information or a description of the Personal Information that the Company hold about you (subject to payment of a prescribed fee);
  • Confirm the identity or categories of third parties who have had, or currently have, access to your Personal Information (also subject to payment of a prescribed fee).
8.3. The Company’s contact information is as set out under clause 1 of this Policy.
8.4. When you make a request regarding your Personal Information, the Company will take reasonable steps to confirm your identity.
8.5. There may be times when the Company cannot grant access to your Personal Information, including where granting you access would interfere with the privacy of others, or result in a breach of confidentiality. The Company will always provide you with reasons if this is the case.
8.6. If you are of the view that any Personal Information that the Company holds about you is incorrect in any way, including that it is inaccurate, irrelevant, outdated, incomplete or misleading, you are allowed to ask the Company to correct it. If you believe that any Personal Information that the Company holds about you is excessive or has been unlawfully obtained, you can ask the Company to destroy or delete it. You may do the same if you think that the Company has retained if for longer than necessary, given the purpose. The Company will do so unless there are good grounds not to (such as that the Company is required to hold it for a period prescribed by any applicable legislation).
8.7. It is important, however, to understand that if you withdraw your consent for the Company to use some of your Personal Information, it may affect the quality and level of service that the Company can provide to you.

9. GDPR data protection rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access

You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification

You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure

You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing

You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

10. Security

The Company has adopted a security model to protect your Personal Information that complies with generally accepted information security practices and procedures. As part of the Company’s security systems, the Company has implemented fire-wall technology, password controls, encryption processes and antivirus software.

This is in addition to the physical security measures adopted by the Company to ensure that it takes all appropriate, reasonable technical and Company measures to prevent loss of, damage to, or unauthorised destruction of Personal Information, and unlawful access to or processing of Personal Information. The Company has a stringent security policy in place that every officer, employee and supplier of the Company must adhere to.

The Company confirms that it takes all reasonable measures to:
  • Identify all reasonably foreseeable internal and external risks to any Personal Information in its possession or under its control;
  • Establish and maintain appropriate safeguards against any risks that are identified by the Company;
  • Regularly verify that these safeguards are effectively implemented by or on behalf of the Company;
  • Ensure that such safeguards are continually updated in response to new risks or deficiencies in previously implemented safeguards.

11. Cookies

  • Identify all reasonably foreseeable internal and external risks to any Personal Information in its possession or under its control;
  • Establish and maintain appropriate safeguards against any risks that are identified by the Company;
  • Cookies are small files containing information that a Website uses to track a visit by a user.
  • The Company uses session cookies to better understand how the Website is used by users to improve the performance of the Website for users, particularly the way search pages are delivered.

12. updating of privacy policy

  • The Website uses cookies in a limited way.
  • The Company, in its sole discretion, reserves the right to update, modify or amend this Policy from time to time with or without notice.
  • You therefore agree and undertake to review the Policy whenever you visit the Website.

13. Contact information

Questions, concerns or complaints related to this Policy or the Company’s treatment of Personal Information should be directed to the email address set out under clause 1 of this Policy.

Users may also contact the information regulator with complaints and concerns:inforeg@justice.gov.za.

Get in touch

Let’s Energise Together

Got a project in mind? Connect with us to turn your renewable energy goals into reality.

michelle@thesolarpowercafe.co.za

Gauteng: Johannesburg

010 157 2978

Whatsapp

061 414 1954

Western Cape: Cape Town

021 879 9179

Whatsapp

067 589 4865

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